Frequently Asked Questions
Velvoro.in
1. What is Velvoro?
Velvoro is an online store offering carefully curated lifestyle, luxury, and wellness products designed to elevate your everyday living.
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your address, and access exclusive offers.
3. How can I place an order?
Just browse the products, add your favorites to the cart, and proceed to checkout. Choose your payment method, enter shipping details, and confirm your order.
4. What payment methods do you accept?
We accept:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallets
- Razorpay & Paytm (secure gateways)
5. How long will it take to receive my order?
Delivery usually takes 3–7 business days, depending on your location. You’ll receive a tracking link once the order is dispatched.
6. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once shipped, you’ll need to follow our return policy.
7. How do I track my order?
You’ll receive a tracking link via SMS/email once your order is shipped. You can also log into your account to view tracking info.
8. Do you offer returns or refunds?
Yes, we accept returns within 7 days of delivery for unused and undamaged items. Check our Return & Refund Policy for full details.
9. What if I receive a damaged or incorrect item?
Please email us at support@velvoro.in within 48 hours of delivery with images of the product and packaging. We’ll arrange a replacement or refund.
10. Do you ship internationally?
Currently, we only ship within India. For international inquiries, please email us before placing your order.
11. Is my payment and personal info secure?
Absolutely. All transactions are encrypted and processed through trusted payment gateways. Your personal data is handled securely as per our Privacy Policy.
12. How can I contact customer support?
Email: support@velvoro.in
Phone/WhatsApp: +91-8860578343
Response Time: Within 24–48 business hours