Return & Refund Policy
Effective Date: 20/04/2025
Website: www.velvoro.in
Company: Velvoro
At Velvoro, we want you to love your purchase. If you are not satisfied with your order, we offer a straightforward return and refund process.
1. Return Eligibility
You may request a return if:
- The item is unused, undamaged, and in original packaging
- The request is made within 7 days of delivery
- You have a valid proof of purchase (order ID, invoice, etc.)
2. Non-Returnable Items
We do not accept returns on:
- Custom or personalized products
- Items marked as “Final Sale” or “Non-Returnable”
- Products damaged due to misuse or negligence
- Personal care items (due to hygiene reasons)
3. How to Initiate a Return
- Email us at support@velvoro.in with your order ID and reason for return.
- Our team will verify the request and share return instructions.
- Return the item via a trusted courier. Return shipping costs are borne by the customer (unless the item was defective or wrong).
4. Refund Process
Once we receive and inspect your returned product:
- We’ll notify you of the approval or rejection of your refund
- If approved, refunds are processed within 5–7 business days
- The amount will be credited to your original method of payment
5. Damaged or Wrong Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with images of the product and packaging. We will arrange a replacement or issue a full refund at no additional cost.
6. Exchange Policy
Currently, we do not offer direct product exchanges. You can return the original item and place a new order separately.
7. Cancellations
Orders can be cancelled before they are shipped. Once shipped, the standard return policy applies.
8. Contact Us
If you have any questions about returns, refunds, or cancellations, contact:
Email: support@velvoro.in
Phone: +91-8860578343
Address: 5094, main bazar paharganj opp vishal hotel, Delhi 110055